Most of us, maybe all of us (except perhaps true saints and mystics), have a capacity to behave toward others in hurtful ways, and most of us have behaved this way in one way or another -likely more than once. However, I have come to understand over time that there is quite a difference between people who occasionally "lose it" and those who behave hurtfully as a matter of course. These differences are important both in work with clients and in our personal lives. In both arenas, those who try to serve, assist, or live with hurtful people often find themselves frustrated, discouraged, confused or even furious. While these reactions are understandable and normal, once one understands the issues and dynamics of the situation, and has tools appropriate for the task at hand, these effects can be significantly reduced. -Roxanne Livingston
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